Privacy Policy

SOL-MATES B.V. (“SOL-MATES”) understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website ( (“Our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under applicable privacy and data protection regulations.

If you have any comments or questions about this Privacy Policy or the collection and use of your personal data, please contact our Data Protection Officer at

Information About Us

Our Site is owned and operated by SOL-MATES B.V., a company registered in the Netherlands with its address at Eigen Haard 53A, 8561 EX, Balk, The Netherlands.

What Does This Policy Cover?

This Privacy Policy applies to your use of Our Site and to the use of Our services. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’. Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

What are Your Rights?

Under the GDPR, you have the following rights:

  1. The right to be informed about our collection and use of your personal data.
    This Privacy Policy should tell you everything you need to know, but you can always contact us to find our more or to ask any questions using the contact details found at the end of this Privacy Policy.
  2. The right to access the personal data we hold about you. You will be informed how to do this in this Privacy Policy.
  3. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the contact details found at the end of this Privacy Policy.
  4. The right to be forgotten, i.e., the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the contact details found at the end of this Privacy Policy.
  5. The right to restrict (i.e., prevent) the processing of your personal data.
  6. The right to object to us using your personal data for a particular purpose or purposes.
  7. The right data portability. This means that you can ask us for a copy of that personal data to re-use with another service or business in applicable cases.
  8. The right not to be subjected to automated decision-making and profiling. This means that if we use automated decision-making or profiling, and this has legal consequences for you, you have the right to have your data reviewed by a natural person.
  9. The right to lodge a complaint with the Dutch Data Protection Authority (“AP”). You have the right to submit a complaint to the AP when you are not satisfied with our response to your complaint, or you feel that we have not treated you in accordance with relevant rights under the GDPR.

Exercising Your Rights or Submitting a Complaint to SOL-MATES

For more information about Our use of your personal data or exercising your rights as outlined above, please contact us using the contact details provided at the end of this Privacy Policy.

Please note that we may ask you to verify your identity before responding to such requests. Further information about your rights can also be obtained from the Dutch Data Protection Authority. If you have any cause for complaint about our use of your personal data, please contact us directly.

What Data Do We Collect?

Depending upon your use of Our Site or our services, we may collect some or all of the following personal and non-personal data (please see our Cookie Policy):

  • Name
  • Surname
  • Date of birth
  • Gender
  • Address
  • E-mail address
  • Telephone number
  • Country/region
  • Business name
  • Job title
  • Profession
  • Payment information
  • IP address
  • Web browser type and version
  • Operating system
  • A List of URLs starting with a referring site, your activity on Our Site, and the site you exit to

How Do We Use Your Personal Data?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because:

  • The data is necessary for our performance of a contract with you; or
  • You have consented to our use of your personal data; or
  • It is in our legitimate business interests to process your data; or
  • We have a legal obligation to process your personal data

Your personal data will be used for one or more of the following purposes:

  • Supplying our products and/or services to you. Your personal details are required in order for us to enter into a contract with you;
  • Personalizing and tailoring our products and/or services for you;
  • Communicating with you. This may include responding to emails or calls from you;
  • Supplying you with information by email and/or post that you have opted-in to receive (you may unsubscribe or opt-out at any time by clicking on an unsubscribe link within an email).

When you consent, we may also use your personal data for marketing purposes

When you consent, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone, text message and/or post with information, news and offers on our products and/or services. We may also use your personal data for marketing purposes when you complete and submit the form found on Our Site. You will not be sent any unlawful marketing or spam and you will always have the opportunity to opt-out of these communications.

We may use Third-Party Service providers, such as social and/or analytical platforms, to perform certain services on behalf of Us or Our Site or services. We may also use your data that has been collected by those Third-Party Service providers. Those vendors may have additional or different privacy policies and/or Terms of Service. You should be sure that you read and agree to those policies and Terms.

For What Duration Will We Retain Your Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reasons for which it was first collected.

How and Where is Your Personal Data Stored

We may store and transfer some or all of your personal data in countries that are not part of the European Economic Area (the “EEA” consists of all EU Member States, plus Norway, Iceland and Liechtenstein). These are known as “third countries” and may not have data protection laws that are as strong as those in the EEA. This means that we will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the EEA under the GDPR.

We share your data within the group of companies of which we are a part. Where this involves the transfer of personal data outside the EEA, our group ensures that personal data is protected by requiring all companies within the group to follow the same rules with respect to personal data usage. In order to transfer personal data outside the EEA, we make use of Standard Contractual Clauses.

With Whom Do We Share Your Personal Data?

We may share your personal data with other companies in our group for the purpose of providing you with, or informing you about, our products and services. This includes subsidiaries and our holding company. We may sometimes contract with third parties to supply certain products and/or services. These may include payment processing, delivery, and marketing. In some cases, those third parties may require access to some or all of your personal data that we hold. If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely and in accordance with your rights, our obligations and the third party’s obligations under the law. In any personal data is transferred outside the EEA, we will take suitable steps in order to ensure that your we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the EEA and under the GDPR, as explained above.  In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

Can You Withhold Information?

You may access certain areas of Our Site without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit to allow for the collection of certain data. You may restrict our use of Cookies. For more information, please see our Cookie Policy.

How You Can Access Your Personal Data

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where such personal data is held). This is known as a “data subject access request”.

All subject access requests should be made in writing and sent to the e-mail address shown below. There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within 30 days of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

Changes To This Privacy Policy

We may change this Privacy Policy from time to time and we encourage you to review it periodically.

How To Contact Us

If you have any question about our Privacy Statement, if you wish to exercise your rights or if you wish to lodge a complaint, please contact us:


Email address:

Telephone number:

Postal Address: Eigen Haard 53A, 8561 EX, Balk, The Netherlands.

Last updated: August 2021